pk997's Privacy Policy

This privacy policy applies to the pk997.lat website, mobile applications, and all of our online services. Whether you are registering, logging in, placing bets, making withdrawals, or contacting our support team — this policy applies in every case.

This policy does not apply to third-party websites or services. If you follow an external link from our platform, we recommend reading that service's own privacy policy.

2.1 Information Provided Directly

When you voluntarily provide information during registration or account management, we may collect the following:

• Full name and date of birth (for age verification)
• Email address and contact details
• Residential address
• National ID or passport number (for identity verification)
• Payment account details (bKash, Nagad, Rocket, Upay, or bank information)
• Username and password

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device type
• Browser type and operating system
• Date, time, and duration of use
• Pages visited and activity logs
• Data collected through cookies and similar tracking technologies
• Transaction history and gaming activity

pk997 uses collected information only for the following legitimate purposes:

• Creating, managing, and securing accounts
• Identity and age verification (confirming age 21+)
• Processing deposits, withdrawals, and financial transactions
• Fraud prevention and compliance with anti-money laundering rules
• Providing 24/7 customer service and technical support
• Delivering bonuses, promotions, and personalized offers
• Improving the platform and adding new features
• Responsible gaming monitoring and support
• Meeting regulatory and legal obligations

4.1 Technical Security Measures

pk997 applies industry-standard security technologies to protect your personal information. Our platform is secured with SSL (Secure Sockets Layer) encryption, which keeps all data exchanged between your browser and our servers safe. We also keep your information secure through encrypted databases, firewall protection, and regular security audits.

4.2 Data Retention Period

We retain your information only for as long as necessary. Generally, even after an account is closed, information may be kept for a defined period to meet legal and regulatory requirements. Once that period ends, the information is securely deleted.

pk997 does not sell your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: with bKash, Nagad, Rocket, Upay, and authorised banks to process transactions
• Identity verification services: to complete the KYC (Know Your Customer) process
• Legal authorities: to comply with court orders, legal investigations, or government directives
• Security partners: to prevent fraud and money laundering
• IT service providers: for technical infrastructure support required to operate the platform

In each of the above cases, third parties are obligated to use the information only for the specified purpose and to maintain confidentiality.

6.1 What Are Cookies?

Cookies are small data files that our website stores on your device. They help improve your browsing experience and allow our services to function properly.

6.2 Cookies We Use

• Essential cookies: Required to maintain login sessions and security.
• Functional cookies: To remember your preferences (language, settings).
• Analytics cookies: To understand usage statistics for our platform.
• Marketing cookies: To display relevant ads based on your interests.

You can control or disable cookies from your browser settings. Please note that disabling essential cookies may cause some services to not function properly.

As a pk997 user, you have the following rights regarding your own information:

• Right to access: You have the right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to object: The right to object to the use of your information for specific purposes.
• Right to data portability: The right to receive your information in a structured, commonly used format.
• Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.

To exercise these rights or for any questions, contact our support team: [email protected]

pk997 strictly does not provide services to anyone under the age of 21. Our platform is for adults (21+) only. Age is verified at the time of registration, and we do not knowingly collect information from minors under any circumstances.

If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account. If a parent or guardian believes their child is using our platform, please notify us right away.

Our servers and service providers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that appropriate security measures are always applied and that your privacy protection remains intact. For international data transfers, we follow government-approved protection frameworks and agreements.

You may give consent to receive our marketing communications (such as bonus offers, promotion-related emails, or notifications) at the time of registration or at a later date. You have the right to withdraw this consent at any time.

To stop marketing communications:

• Change your notification preferences from your account settings
• Click the "Unsubscribe" link in any email
• Contact our support team: [email protected]

Please note that even if you stop marketing communications, important account-related notifications (such as transaction confirmations and security alerts) will continue to be sent.

pk997 prioritises responsible gaming. We analyse information related to your gaming activity in order to identify signs of problematic gambling behaviour and provide support when needed. This monitoring is entirely in your interest.

To learn more about responsible gaming, visit our Responsible Gaming page.

pk997 reserves the right to change this privacy policy at any time. If any significant changes are made to the policy, we will notify you via your registered email or through a platform notification. The updated policy will be published on this page and the "Last Updated" date will change.

Continuing to use the platform after any changes will be considered as your agreement to the new policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated support team is available 24/7 to assist you:

• 24/7 Live Chat — directly from any page on the platform
• Email: [email protected]
• Via the in-app messaging system

We aim to resolve any privacy-related complaints promptly. Our goal is to maintain a long-term relationship of trust with you.